Our goal at The Center for Ambulatory Surgery is to provide you with the highest quality endoscopy services and cost-efficient health care in a comfortable and safe environment. We offer expertise, convenience and simplicity that is unmatched.
Our Commitment to Patient Satisfaction
At The Center for Ambulatory Surgery your admitting time is short and simple, parking is ample and nearby and there are no miles of hallways and other confusing barriers to navigate — just a pleasant outpatient environment. Our patient satisfaction surveys repeatedly earn high praise for the center and its specialized staff; more than 98 percent of our patients give us “satisfied” or “very satisfied” ratings.
Our Commitment to Quality
At The Center for Ambulatory Surgery we support safe, quality patient care by using a collaborative team approach between the patient, the patient’s family, physicians and staff. Our office staff is helpful and compassionate with two main priorities: you and your procedure.
As part of our commitment to quality care, the management of The Center for Ambulatory Surgery implemented a Continuous Quality Improvement Process at its inception. Each quarter, our Quality Committee reviews many items, including:
Patient Satisfaction Review where survey results,
patient comments and any complaints are addressed. Prior patient suggestions
have led to the addition of a larger variety of magazines and a television in
our reception area; alternative preparations for colonoscopy and the hiring of
a telephone consultant to help us make our phone system as “patient-friendly”
Post-Procedure Phone Calls
Patients also shouldn’t be surprised to hear from us in the days following their procedure. Our doctors want to see how you’re feeling and to make sure that your visit to The Center for Ambulatory Surgery was positive. Our staff is trained to ask a series of questions. If the patient has a problem or question, our staff contacts the physician’s office and asks him to contact the patient directly. All information is kept in a confidential computer database for review by our Quality Assurance Committee so that we may continually improve our policies and procedures. We want to make sure your experience at The Center for Ambulatory Surgery is as pleasant as possible.